Policies & Faqs
How long does it take?
We will be out within 48 hours of setting the appointment.
Do you offer customer support?
Customer support is our highest priority. We provide 24 hour access to either LIVE online support via the website, or email & Phone support.
What about pets?
Please make sure all pets are indoors or gated prior to someone coming out. For specific times, please contact our live 24 hr support.
How long can my grass be?
Grass should be no longer than 6 inches. If grass is longer than six inches upon arrival, there may be an extra requested charge by the contractor before services are rendered
How big of a yard do you service?
We only service residential lots up to 1 acre
What if it rain?
Working in the rain can sometimes be hazardous for our contractors. With this being the case, services may be postponed for the following day during heavy rains. Any questions regarding weather please contact our 24 hour support.
Does the yard service include both front and back yard?
Yes. All lawn services include both front and rear of the property.
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All contractors are responsible for any and all damages that may occur while services are being rendered. Although this is rare, we do advise basic precaution to insure this. Please follow the basic rules for insuring proper service. Floridayardhelper.com is a mediating referral company only, and is not responsible for any loss or damage of any property at any time. Please follow the basic rules for insuring proper service. Rules such as:
- Securing plants & animals, children etc. while services are being rendered.
- Put away hose pipes above ground sprinkler heads and other loose items from the area where work is being performed.
- Make sure large rocks, stones and other large obstructions such as fallen trees and branches are cleared from the work area.
How long does it take?
It usually takes less than an hour for basic service.
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